"Six Sigma is a key to the productivity and customer satisfaction that will define twenty-firstcentury success. Smith and Blakeslee create a clear guide for any organization that wants to prosper through quality.โโ
โNewt Gingrich, former Speaker of the House
"You couldnโt ask for a more perfect road map to create and sustain an effective Six Sigma process. Full of practical insights and tools for success that will help executives drive performance whether in industrial or healthcare organizations."
โEllen Gaucher, Group Vice President
Operations, Quality, and Customer Service
Wellmark Blue Cross & Blue Shield
"For my money, this is the quintessential book on Six Sigma. First, Smith and Blakeslee do not treat Six Sigma as if it stands alone. They properly emphasize the importance of the broader organizational and environmental contextโespecially the customer. Second, they explain how to make Six Sigma strategic, that is, how it can leverage overall organizational change. For the CEO contemplating the implementation of Six Sigma, or already underway with it for that matter, this is the source."
โW. Warner Burke
Professor of Psychology and Education
Teachers College, Columbia University
"Most companies today are familiar with Six Sigma as a quality improvement technique that can be used to cut costs, eliminate waste, or improve business performance. In addition to this familiar application of the methodology, this book defines how you can use the power of Six Sigma as the catalyst for organizational change when deployed by a company to transform how people do their everyday jobs. Strategic Six Sigma: Best Practices from the Executive Suite takes discussion of Six Sigma to a whole new level, and is therefore a must-read for any organizational transformation!"
โRoxanne OโBrasky, President
International Society of Six Sigma Professionals (ISSSP)