HR has sought to reposition itself as a strategic contributor to organisations. To facilitate this, it has restructured, bringing in shared services, business partners and centres of expertise, simplifying, automating and rationalising processes, and devolving some activities to managers, whilst outsourcing others. HR has yet to give sufficient attention to the capability of the function to deliver against the added value promise. This book looks at the developments that have brought HR to its present position. It sets out a vision of where HR might be headed, including a definition of its role and activities. It identifies a number of challenges that HR will have to face if it is to be effective. These include not just skills, but problems with structures and relationships with stakeholders, be they line managers or employees. The authors also explore new ways of monitoring HR performance and of demonstrating its value. It all adds up to an authoritative reference guide for all HR directors and senior managers seeking to define their role and future aims and to identify the added value associated with the HR function.