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Standard–setting processes: evidence from two case studies

✍ Scribed by Vittorio Chiesa; Raffaella Manzini; Giovanni Toletti


Book ID
108533004
Publisher
John Wiley and Sons
Year
2002
Tongue
English
Weight
447 KB
Volume
32
Category
Article
ISSN
0033-6807

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Meeting the needs of customers has always been a challenge. It is even more so for suppliers who serve customers across the world, and where the customer expects standardized processes ‐ regardless of the country. While it is challenging to standardize critical processes in a domestic market, it is