𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Software assurance towards better IT service

✍ Scribed by Choi, WoongChul ;Yoo, DaeHun

Book ID
107686149
Publisher
Springer-Verlag
Year
2009
Weight
705 KB
Volume
1
Category
Article
ISSN
2005-3274

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Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain workstations, networks or mainframes or provide contingency services. A widely used framework on IT service quality (at least