Hospitality gains profitable value-added from the highly developed social skills of its socalled 'unskilled' labour force. Applying terms such as 'skilled' and 'unskilled' to a postindustrial workforce, especially in services, is not only anachronistic but, in the case of frontline hospitality worke
Soft skills for hard times
- Publisher
- John Wiley and Sons
- Year
- 2004
- Weight
- 31 KB
- Volume
- 2004
- Category
- Article
- ISSN
- 1087-8149
- DOI
- 10.1002/ltl.102
No coin nor oath required. For personal study only.
β¦ Synopsis
Abstract
Some skills never go out of style.
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