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Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

✍ Scribed by Lenka, U.; Suar, D.; Mohapatra, P. K.J.

Book ID: 125982385
Publisher: SAGE Publications
Year: 2010
Tongue: English
Weight: 495 KB
Volume: 11
Category: Article
ISSN: 0972-1509
DOI: 10.1177/097215090901100105

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