✦ LIBER ✦
So you want to delight your customers: The perils of ignoring heterogeneity in customer evaluations of discretionary preferential treatments
✍ Scribed by Butori, Raphaëlle; De Bruyn, Arnaud
- Book ID
- 122731462
- Publisher
- Elsevier Science
- Year
- 2013
- Tongue
- English
- Weight
- 318 KB
- Volume
- 30
- Category
- Article
- ISSN
- 0167-8116
No coin nor oath required. For personal study only.