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Skilled perioperative care is not enough—customer service is a must

✍ Scribed by Beverly P. Giordano

Book ID
117001854
Publisher
Elsevier Science
Year
1993
Tongue
English
Weight
281 KB
Volume
57
Category
Article
ISSN
0001-2092

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## Abstract Research on work aggression or anger has typically focused on supervisors and co‐workers as the instigators of aggression; however, aggressive __customers__ are also likely and may have unique consequences for the employee. We explore this phenomenon with a sample of 198 call center emp