Six Sigma engages physicians in achieving strategic performance improvement at OSF Saint Francis Medical Center
✍ Scribed by Jody Thompson; Tim Miller; Amy Krantz; Tom Thomas
- Book ID
- 102392214
- Publisher
- Wiley (John Wiley & Sons)
- Year
- 2008
- Tongue
- English
- Weight
- 272 KB
- Volume
- 27
- Category
- Article
- ISSN
- 1932-2054
No coin nor oath required. For personal study only.
✦ Synopsis
Abstract
Driven largely by a desire to improve the safety and quality of its healthcare services, a large medical center has achieved dramatic and sustained improvement in core clinical processes, in part by getting residents and attending physicians involved in Six Sigma process improvement teams and change leadership. SFMC aligned the Six Sigma management system with its strategy and other performance improvement methods; implemented a 100‐day plan to launch the initiative; and built credibility through significant sustained improvements in nonclinical processes that mattered to physicians, before successfully extending the effort into the clinical and academic arenas to support evidence‐based care. © 2008 Wiley Periodicals, Inc.