Six Key Communication Skills for Records and Information Managers

✍ Scribed by Neal, Kenneth Laurence

• Publisher: Chandos Publishing, Elsevier Ltd
• Year: 2015
• Tongue: English
• Leaves: 164
• Edition: 1
• Category: Library

✦ Synopsis

Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six Key Communication Skills for Records and Information Managers explores those skills that enable records and information managers to have a better chance of advancing their programs and their career. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication.

• addresses communication skills specifically for records and information managers while clarifying how these skills can also benefit professionals in any discipline
• includes case history examples of how communications skills made a difference in business and/or personal success
• focuses on written, verbal and presentation skills, where many books emphasize only one of these areas

✦ Table of Contents

Content:
Front matter, Pages i-iii
Copyright, Page iv
Dedication, Page v
List of tables, Page xiii
List of abbreviations, Page xv
Acknowledgements, Page xvii
About the author, Page xix
Introduction: why communication skills for records and information managers?, Pages xxi-xxv
1 - Be brief: how brief?, Pages 1-9
2 - Be clear: is my proposal full of jargon?, Pages 11-22
3 - Be receptive: am I asking questions and listening?, Pages 23-44
4 - Be strategic: what am I trying to achieve?, Pages 45-65
5 - Be credible: why should you believe me?, Pages 67-89
6 - Be persuasive: are you persuaded yet?, Pages 91-122
7 - Case histories: why should you adopt my business case?, Pages 123-134
Conclusion: communicate as well as you can, Pages 135-139
References, Pages 141-142
Index, Pages 143-154