SHELFS: Managing critical issues through experience feedback

✍ Scribed by Antonio Rizzo; Alberto Pasquini; Paolo Di Nucci; Sebastiano Bagnara

• Book ID: 101294280
• Publisher: John Wiley and Sons
• Year: 2000
• Tongue: English
• Weight: 396 KB
• Volume: 10
• Category: Article
• ISSN: 1090-8471
• DOI: 10.1002/(sici)1520-6564(200024)10:1<83::aid-hfm5>3.0.co;2-d

✦ Synopsis

Knowledge is considered the most relevant asset of modern organizations. Most of this knowledge is embodied in the human practices and interactions among people and artifacts, and can become organizational knowledge only if properly captured, managed, and reused. Modern organizations strive to capture this knowledge because they consider it an important factor for improving the safety of their processes. Yet many organizations privilege a reactive approach to learn from experience; the one based on the analysis of reports from accidents, incidents, and near misses. This approach is considered to be too limited, too late, and too slow for supporting an efficient experience feedback. We present a proactive method tailored for introducing human factors in a safety critical company, which is based on a distributed knowledge view of the working processes. This method stresses the positive face of safety: It should allow a positive return of experience from the human practices.