A new measure of consumer expectations,
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Jonathan Spear
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Article
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2003
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Informa plc
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English
โ 86 KB
Objective: To describe the development and evaluation of the Consumer Expectations, Perceptions and Satisfaction Scale (CEPAS). Methods: The content of CEPAS was developed from a focus group of patients and carers. A total of 115 consecutive patients discharged from a community mental health serv