Shared ethnicity effects on service encounters: A study across three U.S. subcultures

✍ Scribed by Montoya, Detra Y.; Briggs, Elten

• Book ID: 123245181
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 240 KB
• Volume: 66
• Category: Article
• ISSN: 0148-2963
• DOI: 10.1016/j.jbusres.2011.08.011