Service Systems: Concepts, Modeling, and Programming

✍ Scribed by Jorge Cardoso, Ricardo Lopes, Geert Poels (auth.)

• Publisher: Springer International Publishing
• Year: 2014
• Tongue: English
• Leaves: 104
• Series: SpringerBriefs in Computer Science
• Edition: 1
• Category: Library

✦ Synopsis

This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key topics include modeling frameworks, service descriptions and linked data, creating service instances, tool support, and applications in enterprises. Previous books on service system modeling and various streams of scientific developments used an external perspective to describe how systems can be integrated. This brief introduces the concept of white-box service system modeling as an approach to model the internal aspects and elements of service systems. This approach provides descriptions that can be used for service management, optimization, and analytics. Service Systems: Concepts, Modeling, and Programming is designed for researchers, teachers, and advanced-level students who want to learn about the new emerging field of service science and IS/IT practitioners who are looking for better ways to describe, model, and communicate services.

✦ Table of Contents

Front Matter....Pages i-xvi
White-Box Service Systems....Pages 1-14
Conceptual Frameworks....Pages 15-33
The LSS-USDL Model....Pages 35-53
Modeling and Programming....Pages 55-72
Tools and Applications....Pages 73-87
Conclusions....Pages 89-91
Back Matter....Pages 93-94

✦ Subjects

Information Systems Applications (incl. Internet); Management of Computing and Information Systems; Innovation/Technology Management; Business/Management Science, general