Service Science and Logistics Informatics: Innovative Perspectives (Premier Reference Source)

✍ Scribed by ZongWei Luo

• Publisher: Information Science Reference
• Year: 2010
• Tongue: English
• Leaves: 462
• Edition: First
• Category: Library

✦ Synopsis

An interdisciplinary field, service science plays an increasingly important role in the world economy, prompting individuals to reengineer traditional services in logistics and supply chain management through IT innovation. Service Science and Logistics Informatics: Innovative Perspectives addresses the latest in applied service science research and industry practices. Focusing on emerging technologies such as RFID, this book is the perfect reference for business and IT professionals interested in learning more about the practices and guidelines for service innovation in logistics and supply chain management.

✦ Table of Contents

Title
......Page 2
List of Reviewers......Page 4
Table of Contents......Page 6
Detailed Table of Contents......Page 10
Foreword......Page 16
Foreword......Page 18
Preface......Page 19
Innovative Strategies for Logistics Processes......Page 26
Research on the Innovation Mechanism and Model of Logistics Enterprise: A Chinese Perspective......Page 46
Managing Customer-Centric Information: The Challenges of Information and Communication Technology (ICT) Deployment in Service Environments......Page 71
Impact of Wireless Sensor Network Technology on Service Innovation in Supply Chain Management......Page 90
Application and Design of Surface Acoustic Wave Based Radio Frequency Identification Tags......Page 122
Information Needs of Logistics Service Providers......Page 138
IT Audit for Information Logistics......Page 153
Information and Communication Technology in Logistics as a Comparative Advantage......Page 169
How to Market OR/MS Decision Support......Page 182
A Multicriteria Tool for Evaluating Performance of Service Suppliers: The Case of Met-Mex Peñoles Supply Chain......Page 198
Analyzing Requirements and Approaches for Sourcing Software Based Services......Page 220
Supplier Relationship Management in Health Care......Page 231
Cargo Service Dynamics and Service-Oriented Architecture in East Asian Airports......Page 255
Lifecycle Management of SLAs for Service Enterprises......Page 276
Cyber Transportation Logistics: Architecting a Global Value-Chain for Services......Page 297
Perceived Risk Management: Applying the TEID Model to the Traveler Service Chain......Page 324
Prediction Reliability of Container Terminal Simulation Models: A Before and After Study......Page 340
New Profession Development: The Case for the Business Process Engineer......Page 361
Logistics Services in the 21st Century: Supply Chain Integration and Service Architecture......Page 384
Compilation of References......Page 404
About the Contributors......Page 444
Index......Page 455