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Service quality, satisfaction, and behavioural intentions

✍ Scribed by Saha, Gour C.; Theingi,

Book ID
121811675
Publisher
Emerald Group Publishing Limited
Year
2009
Tongue
English
Weight
257 KB
Volume
19
Category
Article
ISSN
0960-4529

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## ABSTRACT This study assesses tourist satisfaction and its links with service quality using a hierarchical model that combines four primary determinants and eight corresponding sub‐dimensions. A sample of 616 tourists departing from Kinmen Airport was surveyed with a structured questionnaire afte