✦ LIBER ✦
Service quality: New directions in theory and practice: Ronald T Rust and Richard L Oliver (eds) Sage, Thousand Oaks, CA (1994) 289 pp $17.95 ISBN 0 8039 4920 0
✍ Scribed by Bill Merrilees
- Book ID
- 116171939
- Publisher
- Elsevier Science
- Year
- 1996
- Tongue
- English
- Weight
- 357 KB
- Volume
- 3
- Category
- Article
- ISSN
- 0969-6989
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