𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Service quality in the private banking business

✍ Scribed by Carsten Horn; Markus Rudolf

Book ID
107341689
Publisher
Springer US
Year
2011
Tongue
English
Weight
859 KB
Volume
25
Category
Article
ISSN
1555-4961

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Service quality in the electricity indus
Service quality in the electricity industry: The role of privatization and managerial behavior
✍ Elena Fumagalli; Paola Garrone; Luca Grilli πŸ“‚ Article πŸ“… 2007 πŸ› Elsevier Science 🌐 English βš– 218 KB

This paper analyzes the relationship between privatization and service quality in the electricity industry, and tests the hypothesis that managerial behavior is a significant intervening factor. The sample includes 31 Italian distributors over the period 1998-2004; their quality performance is repre