Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers

✍ Scribed by Gowan, Mary; Seymour, John; Ibarreche, Santiago; Lackey, Charles

• Book ID: 122090133
• Publisher: Elsevier Science
• Year: 2001
• Weight: 105 KB
• Volume: 6
• Category: Article
• ISSN: 1084-8568
• DOI: 10.1016/S1084-8568(01)00040-2