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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services

✍ Scribed by Hu, Hsiu‐Yuan; Lee, Yu‐Cheng; Yen, Tieh‐Min

Book ID
125537059
Publisher
Emerald Group Publishing Limited
Year
2010
Tongue
English
Weight
124 KB
Volume
22
Category
Article
ISSN
0954-478X

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