𝔖 Bobbio Scriptorium
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Service quality and tipping: The moderating role of the quality of food

✍ Scribed by Medler-Liraz, Hana

Book ID
120167782
Publisher
Elsevier Science
Year
2012
Tongue
English
Weight
212 KB
Volume
31
Category
Article
ISSN
0278-4319

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## Abstract The research in the area has largely ignored the moderating effects of the customer trait, self‐efficacy, on the electronic service quality model. This study examines the degree to which electronic service quality dimensions influence overall service quality, which in turn affects custo