## Abstract The purpose of this study was to develop a modified measurement instrument for service quality that includes human factor considerations. Tangibles, reliability, responsiveness, assurance, and empathy were dimensions commonly used to measure service quality through a survey instrument t
โฆ LIBER โฆ
Service, quality and human factors
โ Scribed by Colin G. Drury
- Publisher
- Springer
- Year
- 2003
- Tongue
- English
- Weight
- 266 KB
- Volume
- 17
- Category
- Article
- ISSN
- 0951-5666
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