✦ LIBER ✦
Service provider responses to anxious and angry customers: different challenges, different payoffs
✍ Scribed by Kalyani Menon; Laurette Dubé
- Book ID
- 113752130
- Publisher
- Elsevier Science
- Year
- 2004
- Tongue
- English
- Weight
- 103 KB
- Volume
- 80
- Category
- Article
- ISSN
- 0022-4359
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