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Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services

✍ Scribed by Christian Grönroos; Katri Ojasalo

Book ID: 117319804
Publisher: Elsevier Science
Year: 2004
Tongue: English
Weight: 309 KB
Volume: 57
Category: Article
ISSN: 0148-2963
DOI: 10.1016/s0148-2963(02)00275-8

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