Service Operations Management: Improving Service Delivery (2nd Edition)

✍ Scribed by Robert Johnston, Graham Clark

Publisher: Prentice Hall
Year: 2005
Tongue: English
Leaves: 517
Edition: 2
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers

📜 SIMILAR VOLUMES

Service Operations Management: Improving

📁 Service Operations Management: Improving Service Delivery

✍ Robert Johnston, Graham Clark, Michael Shulver 📂 Library 📅 2012 🏛 Pearson 🌐 English

<P>This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face i

Service Operations Management: Improving

📁 Service Operations Management: Improving Service Delivery

✍ Clark, Graham; Johnston, Robert; Shulver, Michael 📂 Library 📅 2012 🏛 Pearson Education Limited 🌐 English

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in c

Managing service delivery processes : li

📁 Managing service delivery processes : linking strategy to operations

✍ Harvey, Jean 📂 Library 📅 2006 🏛 ASQ Quality Press 🌐 English

The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and

Change Management in Information Service

📁 Change Management in Information Services, 2nd Edition

✍ Lyndon Pugh 📂 Library 📅 2007 🌐 English

Information services are currently going through what is probably the most significant period of change in their history. At the same time, thinking about organisational change in general management has continued to develop, and many of the emerging ideas, strategies and processes are increasingly r

Child and Adolescent Mental Health Servi

📁 Child and Adolescent Mental Health Services: An Operational Handbook, 2nd Edition

✍ Greg Richardson, Ian Partridge, Jonathan Barrett 📂 Library 📅 2010 🌐 English

This book details the methods of developing a structure and strategy for providing child and adolescent mental health services (CAMHS). It explains in straightforward operational terms the principles and practicalities of how to deliver services for many different client groups and in many different

Smart Urban Logistics: Improving Deliver

📁 Smart Urban Logistics: Improving Delivery Services by Computational Intelligence (Fuzzy Management Methods)

✍ Jhonny Pincay Nieves 📂 Library 📅 2022 🏛 Springer 🌐 English

<span>Last-mile delivery in cities, where the main problems are the traffic situation and ensuring access to customers’ homes while maintaining their privacy, poses a substantial logistical challenge. This book explores how the service area of mobility, especially last-mile delivery, can be improved