Learn how to use service modelling to streamline and optimize processes!Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improv
Service Modelling: Principles and Applications
β Scribed by Vilho Raisanen(auth.)
- Tongue
- English
- Leaves
- 276
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Synopsis
Content:
Chapter 1 Introduction (pages 3β26):
Chapter 2 Approaches to Modelling (pages 27β41):
Chapter 3 Industry Initiatives (pages 43β62):
Chapter 4 Requirements for Service Modelling (pages 65β79):
Chapter 5 Management Framework (pages 81β92):
Chapter 6 Service Framework (pages 93β116):
Chapter 7 Service Modelling Patterns (pages 117β161):
Chapter 8 DiffServ Network Example (pages 165β182):
Chapter 9 Mobile Network Example (pages 183β211):
Chapter 10 Distributed Network Example (pages 213β228):
Chapter 11 Summary (pages 231β233):
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