Service Management: Operations, Strategy, Information Technology - 5th International Edition

✍ Scribed by James A. Fitzsimmons

Publisher: McGraw Hill Higher Education
Year: 2005
Tongue: English
Leaves: 564
Edition: 5th
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.

📜 SIMILAR VOLUMES

Service Management: Operations, Strategy

📁 Service Management: Operations, Strategy, Information Technology

✍ Sanjeev K. Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons 📂 Library 📅 2022 🏛 McGraw Hill 🌐 English

Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it f

Service Management: Operations, Strategy

📁 Service Management: Operations, Strategy, Information Technology

✍ Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons 📂 Library 📅 2018 🏛 McGraw-Hill Education 🌐 English

This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four parts: Part One: Understanding Services provides the historical context as well as distinguishes the di

Service Management: Operations, Strategy

📁 Service Management: Operations, Strategy, Information Technology

✍ James A. Fitzsimmons 📂 Library 📅 2010 🏛 McGraw-Hill 🌐 English

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written

Executive Strategy: Strategic Management

📁 Executive Strategy: Strategic Management and Information Technology

✍ Frederick Betz 📂 Library 📅 2001 🌐 English

A modern theory of executive strategy for the information ageThe information revolution has radically transformed virtually every aspect of business today. Yet, no book has fully addressed its impact on strategic management-until now. In Executive Strategy: Strategic Management and Information Techn

Managing Information Technology, 7th Edi

📁 Managing Information Technology, 7th Edition

✍ Carol V. Brown, Daniel W. DeHayes, Jeffrey A. Hoffer, Wainright E. Martin, Willi 📂 Library 📅 2011 🏛 Prentice Hall 🌐 English

A thorough and practical guide to IT management practices and issues.Through an approach that offers up-to-date chapter content and full-length case studies, Managing Information Technology presents in-depth coverage on IS management practices and technology trends. The sixth edition has been thorou

Managing Information Technology (7th Edi

📁 Managing Information Technology (7th Edition)

✍ Carol V. Brown, Daniel W. DeHayes, Jeffrey A. Hoffer, Wainright E. Martin, Willi 📂 Library 📅 2011 🏛 Prentice Hall 🌐 English

A thorough and practical guide to IT management practices and issues. Through an approach that offers up-to-date chapter content and full-length case studies,Managing Information Technology presents in-depth coverage on IS management practices and technology trends. The sixth edition has been thorou