Service Level Agreements for Cloud Computing

✍ Scribed by Joe M. Butler, Ramin Yahyapour, Wolfgang Theilmann (auth.), Philipp Wieder, Joe M. Butler, Wolfgang Theilmann, Ramin Yahyapour (eds.)

• Publisher: Springer-Verlag New York
• Year: 2011
• Tongue: English
• Leaves: 384
• Edition: 1
• Category: Library

✦ Synopsis

Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.

✦ Table of Contents

Front Matter....Pages i-xxvi
Front Matter....Pages 1-1
Motivation and Overview....Pages 3-11
A Reference Architecture for Multi-Level SLA Management....Pages 13-26
The Open Reference Case A Reference Use Case for the SLA@SOI Framework....Pages 27-40
Front Matter....Pages 41-41
The SLA Model....Pages 43-67
Service Construction Meta-Model....Pages 69-78
Translation of SLAs into Monitoring Specifications....Pages 79-101
Front Matter....Pages 103-103
Penalty Management in the SLA@SOI Project....Pages 105-121
Dynamic Creation of Monitoring Infrastructures....Pages 123-138
Runtime Prediction....Pages 139-152
Software Performance and Reliability Prediction....Pages 153-164
Front Matter....Pages 165-165
G-SLAM – The Anatomy of the Generic SLA Manager....Pages 167-186
A Generic Platform for Conducting SLA Negotiations....Pages 187-206
Front Matter....Pages 207-207
Management of the Business SLAs for Services eContracting....Pages 209-224
Front Matter....Pages 225-225
Model-Driven Framework for Business Continuity Management....Pages 227-250
Managing Composite Services....Pages 251-268
Front Matter....Pages 269-269
SLA-Enabled Infrastructure Management....Pages 271-287
Front Matter....Pages 289-289
Introduction to the SLA@SOI Industrial Use Cases....Pages 291-293
The ERP Hosting Use Case Scenario....Pages 295-309
The Enterprise IT Use Case Scenario....Pages 311-327
The Service Aggregator Use Case Scenario....Pages 329-342
Front Matter....Pages 289-289
The eGovernment Use Case Scenario....Pages 343-357

✦ Subjects

Computer Communication Networks; Business Information Systems; Database Management; Information Storage and Retrieval; Information Systems and Communication Service