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Service innovation: A comparative study of U.S. and Indian service firms

✍ Scribed by Thakur, Ramendra; Hale, Dena

Book ID
118212761
Publisher
Elsevier Science
Year
2013
Tongue
English
Weight
637 KB
Volume
66
Category
Article
ISSN
0148-2963

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## Abstract This paper explores the relationship between innovation performance (in terms of product and process) and business performance (sales growth, market share and profitability) and compares this relationship between manufacturing and service firms. This study was driven by the lack of stud