Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

✍ Scribed by Ad de Jong; Ko de Ruyter; Jos Lemmink

• Book ID: 110944373
• Publisher: John Wiley and Sons
• Year: 2005
• Tongue: English
• Weight: 165 KB
• Volume: 42
• Category: Article
• ISSN: 0022-2380
• DOI: 10.1111/j.1467-6486.2005.00558.x