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Service Base System: Its Concepts and Design

✍ Scribed by Tadashi Ogino; Hidehiko Tanaka; Tomoo Fukazawa

Book ID
112205922
Publisher
John Wiley and Sons
Year
2007
Tongue
English
Weight
704 KB
Volume
20
Category
Article
ISSN
0882-1666

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## Abstract The service industry makes up an increasingly large proportion of modern economies. Despite the importance and expansion of this sector the topic of new service development, as opposed to new product development, has been largely neglected. One of the crucial steps in new service develo