Self-assessment and quality awards: a formula for making quality strategic?

✍ Scribed by Alan Brown; Ton Van der Wiele; Robert Millen

• Book ID: 101291636
• Publisher: John Wiley and Sons
• Year: 1999
• Tongue: English
• Weight: 86 KB
• Volume: 8
• Category: Article
• ISSN: 1086-1718
• DOI: 10.1002/(sici)1099-1697(199903/04)8:2<87::aid-jsc422>3.0.co;2-w

✦ Synopsis

Self-assessment and quality awards: a formula for making quality strategic? 1

. Self-assessment can assist integration of quality principles and corporate strategy . Many organisations use quality award guidelines for strategic and operational planning purposes . Bene®ts gained include: employee commitment, uni®ed direction and enhanced communication of plans . Research evidence from Australia, Europe and the USA shows bene®ts can be obtained from self-assessment Copyright # 1999 John Wiley & Sons, Ltd.