See no evil, hear no evil, speak no evil: a study of defensive organizational behavior towards customer complaints

✍ Scribed by Christian Homburg; Andreas Fürst

• Book ID: 107496724
• Publisher: Sage Publications
• Year: 2007
• Tongue: English
• Weight: 329 KB
• Volume: 35
• Category: Article
• ISSN: 0092-0703
• DOI: 10.1007/s11747-006-0009-x