Security regional bank: Implementing a balanced scorecard using the business modeling approach
✍ Scribed by Peter C. Brewer; Tom Albright; Stan Davis
- Publisher
- John Wiley and Sons
- Year
- 2004
- Tongue
- English
- Weight
- 301 KB
- Volume
- 15
- Category
- Article
- ISSN
- 1044-8136
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✦ Synopsis
Abstract
One of the strengths of the balanced scorecard approach is the ability to link strategic goals with operational performance measures. But many adopters discover that while they understand the conceptual linkage between operational performance measures and strategic goals, they lack a structure to guide their efforts. This article illustrates the use of a technique—loosely based on quality management principles—that permits managers to articulate their strategic vision in the form of a process‐oriented business model. A banking institution is used to illustrate the business modeling approach to balanced scorecard development and implementation. © 2004 Wiley Periodicals, Inc.