✦ LIBER ✦
Satisfaction, loyalty and word of mouth within the customer base of a utility provider: differences between stayers, switchers and referral switchers
✍ Scribed by Florian Wangenheim; Tomás Bayón
- Book ID
- 101770990
- Publisher
- John Wiley and Sons
- Year
- 2004
- Tongue
- English
- Weight
- 98 KB
- Volume
- 3
- Category
- Article
- ISSN
- 1472-0817
- DOI
- 10.1002/cb.135
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