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Salesforce Field Service : A Beginner’s Guide to Creating, Managing, and Automating Field Service

✍ Scribed by Saiteja Chatrati


Publisher
Apress
Year
2023
Tongue
English
Leaves
276
Category
Library

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✦ Synopsis


Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.

✦ Table of Contents


Cover
Front Matter
1. Introducing Salesforce Field Service
2. Salesforce Field Service Objects and Data Model
3. Step-by-Step Field Service Implementation
4. Scheduling and Optimization
5. Managing Field Service Capabilities
6. Inventory Management
7. Extending Field Service to Mobile Devices
8. Field Service Deployment, Testing, and Analytics
Back Matter


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