𝔖 Bobbio Scriptorium
✦   LIBER   ✦

SALES OF BUSINESS SERVICES FROM A EUROPEAN CITY

✍ Scribed by ALAN TOWNSEND; RACHEL MACDONALD

Book ID
111021197
Publisher
John Wiley and Sons
Year
1995
Tongue
English
Weight
998 KB
Volume
86
Category
Article
ISSN
0040-747X

No coin nor oath required. For personal study only.

πŸ“œ SIMILAR VOLUMES

Business travellers' perception of servi
Business travellers' perception of service quality: a prefatory study of two European city centre hotels
✍ Roger J. Callan; Gabrielle Kyndt πŸ“‚ Article πŸ“… 2001 πŸ› John Wiley and Sons 🌐 English βš– 115 KB

## Abstract The business traveller contributes significantly to the turnover of the hotel industry and, with the globalisation of business, this sector shows signs of increasing growth. Service quality has now become one of the main factors used to gain competitive advantage, thus the industry must