Role interpretation during service encounters: A critical review of modern approaches to service quality management

✍ Scribed by Michael Riley

• Book ID: 116556025
• Publisher: Elsevier Science
• Year: 2007
• Tongue: English
• Weight: 172 KB
• Volume: 26
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2006.03.005