✦ LIBER ✦

Revolutionizing the workplace: A case study of the future of work program at Capital One

✍ Scribed by Shilpa Khanna; J. Randolph New

Publisher: John Wiley and Sons
Year: 2008
Tongue: English
Weight: 252 KB
Volume: 47
Category: Article
ISSN: 0090-4848
DOI: 10.1002/hrm.20245

No coin nor oath required. For personal study only.

✦ Synopsis

Abstract

Today's workplace designs are being revolutionized due to the changing nature of work and worker profiles, the impact of technology, and the need for organizational efficiency and flexibility. Our case study of the Future of Work (FOW) program at Capital One highlights how thoughtful segmentation of work styles, supportive HR policy, customized workplace design, and the optimal use of technology can enhance knowledge work. FOW results show clear success in terms of increased employee satisfaction leading to improved organizational performance along with better real estate asset utilization and flexibility. To assist HR leaders and planners, we suggest a practical model that shows the impact of workplace design requirements on employee behavior and ultimately on organizational outcomes. © 2008 Wiley Periodicals, Inc.

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