Return on Investment in Training and Performance Improvement Programs

✍ Scribed by Jack J. Phillips, Ph.D. (Eds.)

Publisher: Routledge
Year: 2003
Tongue: English
Leaves: 387
Edition: 2
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus:
ten post-program data collection methods
ten strategies for determining the amount of improvement that is directly linked to training programs
*ten techniques for converting both hard and soft data to monetary values

'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step

✦ Table of Contents

Content:
Copyright, Page iv
Preface, Pages ix-xvi
Acknowledgments, Page xvii
Chapter 1 - Measuring the Return on Investment: Key Issues and Trends, Pages 1-31
Chapter 2 - ROI Model, Pages 32-57
Chapter 3 - Collecting Data, Pages 58-110
Chapter 4 - Isolating the Effects of Training, Pages 111-145
Chapter 5 - Converting Data to Monetary Benefits, Pages 146-172
Chapter 6 - Tabulating Program Costs, Pages 173-195
Chapter 7 - Calculating the Return, Pages 196-234
Chapter 8 - Identifying Intangible Measures, Pages 235-255
Chapter 9 - ROI Forecasting, Pages 256-285
Chapter 10 - How to Communicate Results, Pages 286-321
Chapter 11 - Implementation Issues, Pages 322-355
Appendix A - Resources, Pages 356-362
Appendix B - How Results-Based Are Your Training and Development Programs?, Pages 363-369
Index, Pages 371-375
About the Author, Pages 377-379, Jack J. Phillips

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