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Retailers and diversification: the financial service dimension

✍ Scribed by Mark Colgate; Nicholas Alexander

Book ID: 117686907
Publisher: Elsevier Science
Year: 2001
Tongue: English
Weight: 151 KB
Volume: 9
Category: Article
ISSN: 0969-6989
DOI: 10.1016/s0969-6989(01)00009-1

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## Abstract Research on the effects of e‐service quality dimensions on customer satisfaction and behavioural intentions has used cross‐sectional data from customer surveys. To draw managerial implications, such research assumes that model parameters estimated across service provider customers apply