Retail Security and Loss Prevention

✍ Scribed by Hayes, Read

• Publisher: Elsevier Science
• Year: 2015
• Tongue: English
• Leaves: 270
• Category: Library

✦ Synopsis

RETAIL SECURITY AND LOSS PREVENTION is an invaluable reference for both retail and security professionals. Using step-by-step plans, this book helps the reader design and implement cost-effective loss control programs. It details an easy-to-follow proven process.;Front Cover; Retail Security and Loss Prevention; Copyright Page; Table of Contents; Dedication; List of Figures; Foreword; Preface; Acknowledgments; Introduction; Retail Security and Loss Prevention; Part I: Retail Risks: Problems and Solutions; Chaper 1. Employee Theft; EMPLOYEE ERROR AND WASTE; MERCHANDISE THEFT; CASH THEFT; MISCELLANEOUS BUSINESS ABUSE; PROPRIETARY INFORMATION; INVESTIGATING EMPLOYEE THEFT; Chapter 2. Managing Employee Honesty; PRE-EMPLOYMENT SCREENING; ACCESS/PROCEDURAL CONTROLS AND AUDITS; STORE/COMPANY ATMOSPHERE; Chapter 3. Vendor Theft and Error; RISKS.

✦ Table of Contents

Front Cover
Retail Security and Loss Prevention
Copyright Page
Table of Contents
Dedication
List of Figures
Foreword
Preface
Acknowledgments
Introduction
Retail Security and Loss Prevention
Part I: Retail Risks: Problems and Solutions
Chaper 1. Employee Theft
EMPLOYEE ERROR AND WASTE
MERCHANDISE THEFT
CASH THEFT
MISCELLANEOUS BUSINESS ABUSE
PROPRIETARY INFORMATION
INVESTIGATING EMPLOYEE THEFT
Chapter 2. Managing Employee Honesty
PRE-EMPLOYMENT SCREENING
ACCESS/PROCEDURAL CONTROLS AND AUDITS
STORE/COMPANY ATMOSPHERE
Chapter 3. Vendor Theft and Error
RISKS. Chapter 4. Controlling Cargo TheftSHIPPING
STAGING
LOADING
TRANSPORTING
RECEIVING
Chapter 5. Shoplifting
TYPES OF SHOPLIFTERS
SHOPLIFTING METHODS
DETECTION OF SHOPLIFTERS
SHOPLIFTING PREVENTION
FIVE STEPS TO FOLLOW PRIOR TO DETAINING A SUSPECT
WHEN SHOPLIFTING IS SUSPECTED
APPREHENDING THE SHOPLIFTER
DETAINING THE SHOPLIFTER
CIVIL ACTION
Chapter 6. Point-of-Sale Risks
BAD CHECKS
CREDIT CARD FRAUD
COUNTERFEIT CURRENCY
CURRENCY SWITCH
CONTAINER SWITCH
PRICE SWITCH
REFUND FRAUD
QUICK-CHANGE SCHEMES
Chapter 7. Miscellaneous Risks
ROBBERY
BURGLARY
BOMB THREATS. COUPON FRAUDCOMPUTER CRIME AND DATA LOSS
NATURAL AND CIVIL DISASTERS
CIVIL LIABILITY AND LITIGATION
Part II: Identifying and Prioritizing Risks
Chapter 8. Security Surveys
HISTORICAL DATA
ASSETS TO BE PROTECTED
SUMMARY
Chapter 9. Data Analysis
POSSIBLE AND PROBABLE FINANCIAL LOSS
ASSIGNING FINANCIAL IMPACT RATES
PROBABILITY OF INCIDENT OCCURRENCE
EXAMINING SECURITY DATA
ASSIGNING LOSS INCIDENT PROBABILITY RATE
PRIORITIZING RISKS
Part III: Designing and Implementing Prevention Programs
Chapter 10. Loss Prevention Program Design
BASIC PROGRAM FOCUS. RISK CONTROL COUNTERMEASURESPROTECTION PROGRAM DESIGNS
THE PROTECTION PLAN
Chapter 11. People
IN-HOUSE EMPLOYEES
OUTSIDE PERSONNEL
Chapter 12. Programs
LOSS CONTROL POLICIES
LOSS CONTROL PROCEDURES
PROTECTION PROGRAMS
POLICY AND PROCEDURE MANUALS
TRAINING EMPLOYEES
FOLLOW-UP
Chapter 13. Security Systems
ACCESS CONTROL SYSTEMS
LIGHTING
ALARMS
EAS
CCTV
OTHER LOSS PREVENTION SYSTEMS
Chapter 14. Selecting Protection Equipment and Services
SPECIFICATIONS
BIDS
TESTING
NEGOTIATING THE CONTRACT
Chapter 15. Sample Protection Program
WHERE TO BEGIN. HOW TO PREPARE A LOSS CONTROL PLANChapter 16. Implementing the Program
JUSTIFICATION OF THE CONTROL PROGRAM
TEAMWORK
Part IV: Testing and Follow-Up of the Loss Control Programs
Chapter 17. Auditing and Follow-Up
INSPECTIONS
EFFECTIVENESS ANALYSIS
DATA COLLECTION
INSPECTION/AUDIT REPORTS
Chapter 18. Inventories
RETAIL METHOD OF INVENTORY
THE INVENTORY PROCESS
INVENTORY TIPS
Chapter 19. The Future
INDUSTRY TRENDS
SUMMARY
Appendix 1: Sample Conflict of Interest Policy
Appendix 2: How-To Manual for Shoplifters
Appendix 3: Civil Recovery Laws.

✦ Subjects

Inventory shortages--Prevention;Retail trade--Security measures--United States;Shoplifting;Electronic books;Inventory shortages -- Prevention;Retail trade -- Security measures -- United States