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Resource‐based approach to IT shared services in a manufacturing firm

✍ Scribed by Goh, Mark; Prakash, Satya; Yeo, Roland

Book ID
125427312
Publisher
Emerald Group Publishing Limited
Year
2007
Tongue
English
Weight
108 KB
Volume
107
Category
Article
ISSN
0263-5577

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## Abstract The manufacturing industry is usually operated on the basis of business processes, and most workers are familiar with their own processes. The process‐based approach can provide an efficient way to capture and navigate knowledge. In this study, we focus on knowledge that may be missed d