✦ LIBER ✦

Resolving service quality uncertainty through word-of-mouth communication

✍ Scribed by Shigeru Matsumoto; Yang Cao

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Brand equity dilution through negative o

✍ Silke Bambauer-Sachse; Sabrina Mangold 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 176 KB

Word-of-Mouth Communication and Price as

✍ PETER W. KENNEDY 📂 Article 📅 1994 🏛 John Wiley and Sons 🌐 English ⚖ 535 KB

A dynamic service quality cost model wit

✍ N.P. Archer; G.O. Wesolowsky 📂 Article 📅 1994 🏛 Elsevier Science 🌐 English ⚖ 721 KB

The Measurement of Word-of-Mouth Communi

✍ Harrison-Walker, L. J. 📂 Article 📅 2001 🏛 SAGE Publications 🌐 English ⚖ 250 KB

Urban Legends: The Word-of-Mouth Communi

✍ D. Todd Donavan; John C. Mowen; Goutam Chakraborty 📂 Article 📅 1999 🏛 Springer US 🌐 English ⚖ 113 KB

Service quality effect on satisfaction a

✍ Chaniotakis, Ioannis E.; Lymperopoulos, Constantine 📂 Article 📅 2009 🏛 Emerald Group Publishing Limited 🌐 English ⚖ 169 KB