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Research on service quality evaluation: evolution and methodological issues

✍ Scribed by Jozée Lapierre; Pierre Filiatrault; Jean Perrien

Book ID: 116171934
Publisher: Elsevier Science
Year: 1996
Tongue: English
Weight: 815 KB
Volume: 3
Category: Article
ISSN: 0969-6989
DOI: 10.1016/0969-6989(96)00073-2

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