✦ LIBER ✦
Research on satisfaction recovery from service failure due to attitude defect and unfair price: A dynamic and longitudinal evaluation model based on customer win-back management
✍ Scribed by Xiaofei Tang; Jianmin Jia; Tingrui Zhou; Hongjuan Yin
- Book ID
- 107508040
- Publisher
- Higher Education Press and Springer
- Year
- 2010
- Tongue
- English
- Weight
- 561 KB
- Volume
- 4
- Category
- Article
- ISSN
- 1673-7326
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