Research in reference effectiveness: Proceedings of a preconference sponsored by the Research Statistics Committee, Management and Operation of Public Services Section, Reference and Adult Services Division, American Library Association, San Francisco, California, June 26, 1992: Murfin, Marjorie E., & Whitlach, Jo Bell (Eds.), (RASD Occasional Papers, No. 16). Chicago, IL: American Library Association, 1993. 129 pp. $22.00 (RASD members); $25.00 (non-members) (ISBN 0-8389-7704-9)