Reimagining the Future Public Service Workforce

✍ Scribed by Helen Dickinson, Catherine Needham, Catherine Mangan, Helen Sullivan

• Publisher: Springer Singapore
• Year: 2019
• Tongue: English
• Leaves: 146
• Series: SpringerBriefs in Political Science
• Edition: 1st ed.
• Category: Library

✦ Synopsis

This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles.

Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require.

Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.

✦ Table of Contents

Front Matter ....Pages i-xv
Front Matter ....Pages 1-1
Introduction: Imagining the Future Public Service Workforce (Helen Dickinson, Catherine Needham, Catherine Mangan, Helen Sullivan)....Pages 3-17
Front Matter ....Pages 19-19
Boundary Challenges and the Work of Boundary Spanners (Fiona Buick, Janine O’Flynn, Eleanor Malbon)....Pages 21-38
Showing You Care: Emotional Labor and Public Service Work (Sharon Mastracchi, Yvonne Sawbridge)....Pages 39-53
Narratives and Storytelling (Chris Lawrence-Pietroni, Catherine Needham)....Pages 55-66
Design Matters: The Implications of Design Thinking and Practice for Future Public Service Workforce Skills and Culture (Martin Stewart-Weeks, Dominic Campbell)....Pages 67-79
More Rave Than Waltz—Why the Complexity of Public Service Means the End for Hero Leadership (Catherine Mangan, Chris Lawrence-Pietroni)....Pages 81-92
Empathy, Ethics and Efficiency: Twenty First Century Capabilities for Public Managers (Barry Quirk)....Pages 93-108
Front Matter ....Pages 109-109
Developing and Recruiting the Future Public Servant (Deborah Blackman, Samantha Johnson, Helen Dickinson, Linda Dewey)....Pages 111-123
Creating a Diverse Workforce (Kiran Trehan, Jane Glover)....Pages 125-134
Conclusions (Catherine Needham, Helen Sullivan, Catherine Mangan, Helen Dickinson)....Pages 135-140

✦ Subjects

Social Sciences; Social Policy; Sociology of Work; Public Health; Political Science; Political Sociology