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Reference, Contingency, and the 2D Framework

✍ Scribed by Davies, Martin

Book ID
105969990
Tongue
English
Weight
238 KB
Category
Fiction

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πŸ“œ SIMILAR VOLUMES

E-satisfaction and e-loyalty: A continge
E-satisfaction and e-loyalty: A contingency framework
✍ Rolph E. Anderson; Srini S. Srinivasan πŸ“‚ Article πŸ“… 2003 πŸ› John Wiley and Sons 🌐 English βš– 151 KB

## Abstract The authors investigate the impact of satisfaction on loyalty in the context of electronic commerce. Findings of this research indicate that although e‐satisfaction has an impact on e‐loyalty, this relationship is moderated by (a) consumers' individual level factors and (b) firms' busin