Title Page
Copyright Page
Contents
List of Figures and Tables
Preface
Acknowledgments
Part I. Fundamental Concepts
1. Introduction to Reference and Information Services
2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews
3. Finding the Answer: Basic Search Techniques
Part II. Introduction to Major Reference Sources
4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks—Bibliographic Resources
5. Answering Questions about Anything and Everything—Encyclopedias
6. Answering Questions That Require Handy Facts—Ready Reference Sources
7. Answering Questions about Words—Dictionaries, Concordances, and Manuals
8. Answering Questions about Events and Issues, Past and Present—Databases (and Indexes)
9. Answering Questions about Health, Law, and Business—Special Guidelines and Sources
10. Answering Questions about Geography, Countries, and Travel—Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides
11. Answering Questions about the Lives of People—Biographical Information Sources
12. Answering Questions about Government and Related Issues—Government Information Sources
Part III. Special Topics in Reference and Information Work
13. When and How to Use the Internet as a Reference Tool
14. Readers’ Advisory Services
15. Reference Services for Children and Young Adults
16. Information Literacy in the Reference Department
Part IV. Developing and Managing Reference Collections and Services
17. Ethics in Reference
18. Selecting and Evaluating Reference Materials
19. Reference as Programming
20. Managing Reference Departments
21. Assessing and Improving Reference Services
22. Reference 2.0
23. The Future of Information Service
Appendix. RUSA Outstanding Reference Sources 2007–2018
About the Authors and Contributors
Index of Reference Resources
Subject Index
